Telemedicine

Get care and advice from home

To reduce potential exposure to the COVID-19 virus, WFMC Health now offers telemedicine to you and your family. From your smartphone or computer, you can see and hear us. Your provider will answer questions about your health and direct your care. We’re here to provide you with exceptional healthcare while you stay home and stay safe. 

What is telemedicine?

Telemedicine is an online, virtual visit with your provider from the comfort of your home. Telemedicine uses video cameras and monitors in our clinic to connect to you through your phone or computer. You will be able to see, hear and talk to your provider about yourself and your family’s health.

How does a telemedicine visit work?

A telemedicine visit is like a regular appointment. You’ll download the software first (see below). Once you’re connected, you will see yourself and your medical team on the screen. Your provider and medical assistant will ask questions about your health and develop a plan of care. You will receive the same quality of care as you would during a normal face-to-face visit in our clinic. 

Are telemedicine visits private?

Yes. Our telemedicine platforms, Microsoft Teams and Zoom for Healthcare, are HIPAA compliant. Your telemedicine visit will be private and confidential. What you say during your visit can only be seen and heard by you and your medical team. Any forms filled out during the visit will be shared only with your medical team to be recorded into your medical chart.

How do I schedule a telemedicine visit?

If you already have a scheduled appointment or you want to schedule one, please call 503.585.6388; or use the chat feature on our website (MedChat); or your Patient Portal email to contact us. We’ll talk with you to decide if getting care and advice from home, via telemedicine, is right for your situation.

What does it cost?

Virtual visits are billed to your insurance just like your clinic appointments. For patients with private insurance, we will let you know before your appointment if there is a co-pay. You can pay your co-pay through our website.

PAY CO-PAY HERE

How should I prepare for my appointment?

WFMC Health uses two video/audio platforms for telemedicine visits, Microsoft Teams and Zoom

Microsoft Teams:

1. Please download the Microsoft Teams App below. Choose the one that works with the technology you have:
   
   TEAMS WINDOWS OR MAC
   
   For Android phones: Open Google Play and search for Teams
   For iPhone/iPad: Open Apps and search for Teams
2. Once the app is downloaded, you will receive a secure link by email. We will use the email address you gave us when we scheduled your appointment.
3. In the email there will be an electronic informed consent form. Please fill this out and click Submit before your visit begins.

Zoom:

1. Please download the Zoom app below:
   
   ZOOM WINDOWS OR MAC
   
   For Android phones: Open Google Play and search for Zoom
   For iPhone/iPad: Open Apps and search for Zoom
2. Once the app is downloaded, you will receive an email notification with the time of your appointment. We will use the email address you gave us when we scheduled your appointment.
3. When you click on the link, you will be connected to the Zoom waiting room. Please wait there until your medical team is ready to connect with you.
4. In the email there will be an electronic informed consent form. Please fill this out and click Submit before your visit begins.

Download directions to install these apps here.

HOW TO FOR IPHONEHOW TO FOR ANDROIDHOW TO FOR YOUR COMPUTER

Please call our clinic at 503.585.6388 if you have any issues connecting to your telemedicine appointment.

Tips for a successful telemedicine visit

• Use a location that is quiet and private
• If you are using a phone or tablet for your visit, find a place where you can hold your device steady or prop it up, the lighting is good, and the doctor can see you clearly.
• Give yourself plenty of time to get ready in case you need to fix any technology issues.
• Join the telemedicine visit at least 10 minutes before your scheduled appointment. That will give you enough time to fill out the forms we provided during the check-in process

Please be patient with this technology

We want to provide you with a tool to keep you safe at home while you get the healthcare you need. Telemedicine is new to our practice.

We appreciate your patience and flexibility as we provide this new service to you and your family.

MEET OUR PROVIDERSWOMEN’S HEALTHCORONAVIRUS PRACTICES