The community spread of a number of pediatric respiratory illnesses this winter is high and you may have noticed that wait times for calls back or appointments are much longer than normal.
We are working hard to increase staffing and appointment accessibility.
A couple of things that you could do to help us use our time and appointments efficiently are the following:
When you are expecting a call back please remain available by phone. If you miss the call it may significantly extend your wait time. Please set up your voicemail and ensure it has space for messages.
If you are not planning to attend a visit PLEASE call and let us know so that we can use that time to help other families.
We may be calling you to postpone routine checkups and other non-urgent visits. We appreciate your understanding and flexibility if we call you about this.
Last, remember the most important way you can help prevent the spread of respiratory illnesses in our community is to stay updated on your COVID-19 and Influenza vaccines, both of which are available at our clinic every day of the week.