Seeing Your Primary Care Physician:
Every effort is made to schedule you with your primary care physician; however, there may be times when we are unable to accommodate this request. This may occur for same day appointments or on holidays when a limited number of physicians are scheduled to work.
Appointment and Cancellation Policy:
Office visits are by appointment only. When making an appointment, please be sure to give our staff enough information so they may schedule an appropriate amount of time for us to meet your health care needs. If for any reason you are unable to keep your appointment, please call at least 2 hours in advance, or as soon as you know you need to cancel. This will allow us to care for other patients who need medical attention. In fairness to all of our patients, you may be asked to reschedule your appointment if you arrive more than 10 minutes late. If you are repeatedly late or fail to show up for a scheduled appointment, we may ask you to seek care at a different clinic.
All children must be accompanied by a parent or legal guardian. Any parent/ legal guardian who is not able to accompany the child to an appointment will need to give written authorization for another adult (18 years or older) to accompany the child to the appointment. Under Oregon law, children aged 15 years and older can be seen without parental consent, and children aged 14 years and older may be seen for sexual health-related reasons. Children that come without a legal guardian and without a written consent from a legal guardian will automatically be rescheduled, unless there is an emergency, in which case we will attempt to contact a guardian by phone to obtain verbal consent. This will also need to be approved by the patient’s provider.* Some examples of emergencies include: broken bones, chest pain, severe cuts and burns, loss consciousness, bleeding that does not stop, and trouble breathing. If you experience these sudden, severe symptoms, go to the nearest emergency room, or call 911.
Policy for Hearing Impaired Patients:
Willamette Family Medical Center is committed to complying fully with state and federal disability laws. Our staff has been trained in practices that uphold these policies and will provide reasonable accommodations. To view our full policy, please click on WFMC Policy for the Hearing Impaired.
Prescription Refill Policy:
When you have prescriptions that needs to be refilled, please call your pharmacy first to expedite the refill process. If you need to speak to someone regarding your prescription, you may reach our office number at (503) 585-6388. Please remember we require 72 hours notice to refill prescriptions.